Frequently Asked Questions
Below are answers to common questions about booking bounce house and party rentals with Orlando Fun Bounce. For full details, please refer to your rental agreement or contact our team.
Booking & Rental Terms
How long is the rental period?
The rental period begins at the scheduled start time and ends when the equipment is picked up or returned. Delivery may occur up to a few hours before your event at no additional charge.
Do I need to supervise the inflatable?
Yes. Customers are responsible for supervising all inflatables and party equipment. Attendants can be added to your rental for additional safety and convenience.
Delivery & Setup
When will my rental be delivered?
We typically deliver rentals up to three hours before your event start time. You will receive a call or text the day before with an estimated delivery window.
When does pickup happen?
Pickup usually occurs two to three hours after your event ends. In some cases, overnight pickup may be required due to scheduling.
Can rentals be delivered the day before?
In certain situations, rentals may be delivered the day before your event depending on availability and scheduling.
How are delivery fees calculated?
Delivery fees are based on the distance from our Orlando warehouse at 6948 Venture Cir. Fees cover round-trip transportation, professional setup, and pickup of your rental items.
Do you offer free delivery?
Yes. We offer FREE local delivery within 10 miles of our Orlando warehouse for orders that meet our $150 minimum. Most Orlando neighborhoods qualify for free delivery.
What is the minimum order amount?
A $150 minimum order applies to all rentals. This allows us to provide clean equipment, trained staff, and reliable on-time service for every event.
What if my event is outside the free delivery area?
For locations outside the free delivery zone, a distance-based delivery fee applies. Your exact delivery fee is automatically calculated and clearly shown during checkout once you enter your event address or ZIP code.
Does delivery include setup and pickup?
Yes. All inflatable rentals include professional setup and breakdown as part of the delivery service.
Do you offer table and chair setup?
Table and chair setup and breakdown is available for an optional additional fee. This service can be added during booking or arranged prior to your event.
Safety & Cleaning
Are your inflatables cleaned and sanitized?
Yes. All inflatables are cleaned and sanitized before and after each rental using hospital-grade, hypoallergenic products.
Are there items that are not allowed on inflatables?
Silly string is not permitted on or near inflatables. Only water-based face paint may be used, as oil-based products can damage equipment.
Property & Setup Requirements
Where can inflatables be set up?
Inflatables can be set up on grass, concrete, or asphalt. Units will not be placed in areas with animal waste, and the setup area must be clear before delivery.
Do you stake inflatables and tents?
Yes. Inflatables and tents are secured for stability. If staking is not possible, additional weights may be required. Customers are responsible for identifying any underground lines prior to setup.
Weather, Payments & Cancellations
What happens if it rains?
If weather conditions are unsafe, customers may request a rain check with at least 48 hours’ notice. Rain checks are valid for up to 365 days.
Are deposits refundable?
All payments and deposits are non-refundable. Once a reservation is made, the equipment and date are held exclusively for your event.
Do you rent to parks?
Yes. Park rentals require advance notice and a Certificate of Insurance. A park fee applies to cover required documentation.
Still Have Questions?
If you have additional questions or need help choosing the right rentals, our team is happy to help.
Call us at (407) 512-8870 or contact us online.
