Frequently Asked Questions | OrlandoFunBounce.com Orlando FL

Frequent Questions

We'll give you the straight answers!









Welcome to our Frequently Asked Questions (FAQ) page, where we've compiled answers to address your queries efficiently. If you're wondering about our products/services, Delivery policies, or any other common inquiries, you're in the right place. We've designed this page to provide clear and concise information, saving you time and ensuring a seamless experience. Can't find what you're looking for? Feel free to reach out to our dedicated customer support team, and we'll be happy to assist you at 407-512-8870. Thank you for choosing Orlando Fun Bounce, and we hope this FAQ section enhances your understanding of our offerings.

Q.Does the price include delivery?
A.
No. The price does not include delivery. Delivery is strictly based on your location.
Q.Do you deliver to other cities?
A.
Yes we do
Q.Does the standard 6 hour rental time include your set up time?
A.
No. We usually arrive up to 2 hours prior to set up so you get the entire rental time to play.
Q.When do you set up?
A.
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call 24-48 hours in advance to confirm that a rep will be at the event location.
Q.We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A.
Absolutely not! [company name] is very serious about sanitizing equipment and have set high standards on quality and presentation. [company name] cleans and disinfects after every rental.
Q.Do we have to keep it plugged in the entire time?
A.
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q.What about parks? Do parks have electricity?
A.
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day. There is a $100 COI Fee that goes with all park orders to cover for the insurance.
Q.What payments do you take?
A.
Remaining Balance to the card on file the day before the event. Due to the number of returned checks, we no longer accept checks as a form of payment. (Corporate Checks are accepted)
Q.What if we need to cancel?
A.
*Payment; cancellation policy:

Your payment on this invoice indicates your agreement to abide by the attached Terms & Conditions. All payments are NON-REFUNDABLE. Once we have received your deposit ORLANDO FUN BOUNCE, LLC shall reserve the date and products agreed upon and not make any other reservations for your specific items for any other Customers for the same rental period. For this reason, in the event that you cancel or reduce the quantities of any item on your contract for any reason after payments have been made, all monies paid shall be retained by ORLANDO FUN BOUNCE, LLC in order to offset its loss of business for same items to other potential customers. Payment of half of the total due (“Deposit”) shall be paid at the time of the reservation of the equipment.  The remaining balance due (“Balance Due”) shall be paid one (1) day prior to the Rental Date If the Balance Due is not paid at least one (1) day prior to the Rental Date, the reservation shall be released and the Order canceled. If the Rented Equipment is delivered by ORLANDO FUN BOUNCE, LLC and accepted by Customer, then Customer shall not be entitled to any refund whatsoever if Customer elects not to use the Equipment due to weather or other causes.
Q.Do you require a deposit?
A.
*Deposits

Your payment on this invoice indicates your agreement to abide by the attached Terms & Conditions. All payments are NON-REFUNDABLE. Once we have received your deposit ORLANDO FUN BOUNCE, LLC shall reserve the date and products agreed upon and not make any other reservations for your specific items for any other Customers for the same rental period. For this reason, in the event that you cancel or reduce the quantities of any item on your contract for any reason after payments have been made, all monies paid shall be retained by ORLANDO FUN BOUNCE, LLC in order to offset its loss of business for same items to other potential customers. Payment of half of the total due (“Deposit”) shall be paid at the time of the reservation of the equipment.  The remaining balance due (“Balance Due”) shall be paid one (1) day prior to the Rental Date If the Balance Due is not paid at least one (1) day prior to the Rental Date, the reservation shall be released and the Order canceled. If the Rented Equipment is delivered by ORLANDO FUN BOUNCE, LLC and accepted by Customer, then Customer shall not be entitled to any refund whatsoever if Customer elects not to use the Equipment due to weather or other causes.
Q.How big are the jumps?
A.
Most of our jumps (all of our character jumps for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Q.What about the big jumps? Any special requirements?
A.
Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q.What surfaces do you set up on?
A.
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q.Can we see a copy of your contract and safety rules?
A.
Rental Agreement, Release of Liability, and Hold Harmless Agreement
 
TERMS AND CONDITIONS
NOTE FOR DELIVERIES: Driver pick-up time is approximate. Driver can arrive up to 3 hours before event start time to deliver the equipment and as late as 11 pm to pick up the equipment. Customer is responsible for, and required to stay with all the equipment until it is picked up by our representative, or other arrangements have been made.
1. Safety/Operating Instructions for Rental of Inflatables: In addition to the information set forth in this agreement, the Customer acknowledges that there are safety and operating instructions on the rented inflatable equipment and agrees to read those instructions and operate the equipment, or allow the equipment to be operated or used, in accordance with those instructions. Customer further acknowledges and understands that ORLANDO FUN BOUNCE, LLC has not agreed to nor have they provided any operators with this rented equipment, and that Customer, is solely responsible for the correct and safe operation of this equipment. Customer understands that children's safety depends upon Customer providing AT ALL TIMES correct operation of and the use of the equipment. Customer further agrees to keep all equipment away from swimming pool(s) and Customer understands and agrees that they will not operate any electrical equipment near water. By entering into this agreement, Customer acknowledges that there is a risk of injury or damage arising out of the use of this equipment and Customer voluntarily agrees to assume any and all risk of injury or damage.
2. General Release/indemnity/hold harmless: Customer understands and acknowledges that play on an inflatable amusement unit entails both known and unknown risks including, but not limited to, physical injury from falling, slipping, crashing or colliding, emotional injury, paralysis, distress, damage or death to any participant. Additionally, Customer understands and acknowledges that use of tent stakes entails the risk of damage to underground pipes and other underground items.  The undersigned hereby voluntarily and expressly releases, indemnifies, forever discharges and holds harmless ORLANDO FUN BOUNCE, LLC from any and all liability, claims, demands, causes or rights of action whether personal to me or to a third party, which are in any way connected to the Rented Equipment, including those allegedly attributable to negligent acts or omissions. Should ORLANDO FUN BOUNCE, LLC or anyone acting on behalf of ORLANDO FUN BOUNCE, LLC be required to incur attorney's fees and costs to enforce this agreement, the undersigned expressly agrees to indemnify and hold ORLANDO FUN BOUNCE, LLC harmless for all such fees and costs. In consideration of being permitted by ORLANDO FUN BOUNCE, LLC to use its equipment and facilities, the undersigned and it participants agree to indemnify and hold harmless ORLANDO FUN BOUNCE, LLC from any and all claims which are brought by the undersigned and/or their participants and which are in any way connected with such use or participation. A set of safety and operating instructions are either displayed on the inflatable amusement unit(s) or have been provided to the undersigned which the undersigned agrees to follow and utilize at all times during operation and use of the unit(s).  The undersigned hereby acknowledges that he or she has sufficient homeowner's insurance, tenant insurance, or other liability insurance to cover any bodily injury or property damage that might result to the undersigned or the guests or invitees of the undersigned from the use of the Rented Equipment or the pickup and delivery of the Rented Equipment.  The undersigned acknowledges and agrees that ORLANDO FUN BOUNCE, LLC cannot under any circumstances be held liable for injuries as a result of acts of God, nature, or other conditions beyond its control or knowledge.  
3.  Damage to Rented Equipment:  The undersigned also agrees to indemnify and hold harmless ORLANDO FUN BOUNCE, LLC from any loss, damage, theft, or destruction of the Rented Equipment during the period it is rented, the undersigned agrees that he/she is financially responsible for such damage or destruction and expressly permits ORLANDO FUN BOUNCE, LLC to charge the credit card on file the reasonable cost to repair or, if the equipment cannot be repaired, to replace the damaged equipment.  In the event that the Rented Equipment is not returned for any reason, including theft, the undersigned is obligated to pay to ORLANDO FUN BOUNCE, LLC the full replacement value for the Rented Equipment and expressly permits ORLANDO FUN BOUNCE, LLC to charge the credit card on file the reasonable replacement cost for the Rented Equipment.
4. Tent Use.  The undersigned shall direct ORLANDO FUN BOUNCE, LLC staff as to the location where rented tents should be erected.  The undersigned hereby voluntarily and expressly releases, indemnifies, forever discharges and holds harmless ORLANDO FUN BOUNCE, LLC from any and all liability, claims, demands, causes or rights of action whether personal to me or to a third party, including damage above or below ground, which are in any way connected to the erecting and/or use of any rented tents, including and those allegedly attributable to negligent acts or omissions.
5. Right to Enter:  The undersigned hereby grants unto ORLANDO FUN BOUNCE, LLC and its agents the right to enter the property to deliver and pick up the rented equipment. The undersigned agrees to indemnify, hold harmless and release ORLANDO FUN BOUNCE, LLC from any damage resulting from the delivery, set up, use or removal of the leased property.
                                
 
6. Payment; cancellation policy:
Your payment on this invoice indicates your agreement to abide by the attached Terms & Conditions. All payments are NON-REFUNDABLE. Once we have received your deposit ORLANDO FUN BOUNCE, LLC shall reserve the date and products agreed upon and not make any other reservations for your specific items for any other Customers for same rental period. For this reason, in the event that you cancel or reduce the quantities of any item on your contract for any reason after payments have been made, all monies paid shall be retained by ORLANDO FUN BOUNCE, LLC in order to offset its loss of business for same items to other potential Customers and Remaining Balance will be charged to card on file. Deposit Payment of $100 or half (50%) of the total due (“Deposit”) depending on order type, shall be paid at the time of the reservation of the equipment.  The remaining balance due (“Balance Due”) shall be paid one (1) day prior to the Delivery Date. Your initial payment on this invoice to ORLANDO FUN BOUNCE, LLC Indicates that Customer acknowledges they shall not be entitled to any refund whatsoever if Customer elects not to use the Equipment due to weather or other causes. If ORLANDO FUN BOUNCE, LLC Does not have full payment by the eveing prior the ORDER will be VOIDED.
7. Returned Check policy: In the event that a check is returned to ORLANDO FUN BOUNCE, LLC for insufficient funds Customer agrees to pay the total rental price as well as an additional $35.00 fee to ORLANDO FUN BOUNCE, LLC in cash immediately upon notice.
8. Receipt/inspection of Rented Equipment: Customer rents the Rented Equipment on an "as is" basis. Customer acknowledges that Customer has inspected the Rented Equipment and will personally inspect the rental items prior to their use, and will read the operating/safety instructions prior to use and that those items are all in good working order.
9. Legal Fees: In the event that an attorney is retained to enforce any provision of this Agreement, the prevailing party shall be entitled to recover reasonable attorneys’ fees and court costs in such action or proceeding, in an amount to be determined by the court or arbitrator.
10. Customer Acknowledgment: Customer acknowledges and certifies that he/she has had a sufficient opportunity to read this entire Agreement, and agrees to be bound by all the terms and conditions on all pages and that he/she understands the contents and executes it freely, intelligently and without duress of any kind.
11. Severability: If any of the terms or conditions of this Agreement are found to be unenforceable, illegal or unconscionable by a court of competent jurisdiction, such item shall be stricken from this Agreement, and the remaining terms and conditions of this Agreement shall stay in full force and effect.
12. Entire Agreement: This Agreement constitutes the full agreement between ORLANDO FUN BOUNCE, LLC and Customer. Any prior agreements, whether written or oral, promises, negotiations or representations not expressly set forth herein shall be of no force or effect.
13. Inclement Weather Policy: During periods of severe weather conditions (i.e. rain, high winds, etc.) Orlando Fun Bounce reserves the right to cancel any and all reservations. If Orlando Fun Bounce cancels the reservation, a raincheck will be issued good for 365 days.
I, THE UNDERSIGNED, HAVE READ AND UNDERSTAND THE TERMS AND CONDITIONS OF THIS AGREEMENT AND AGREE TO BE BOUND BY THEM. I FURTHER WARRANT AND REPRESENT THAT I AM THE CUSTOMER AND AM AUTHORIZED AND EMPOWERED TO ACCEPT DELIVERY OF THE RENTED EQUIPMENT AND TO SIGN THIS AGREEMENT.
 
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
If you have any other questions, please feel free to call us any time at: 407-512-8870


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